Call centers

Call center employees (e.g., customer service representatives and telemarketers) are frequently required to perform uncompensated work before and after their scheduled shifts.  Call center employees are often required or encouraged to be on the phone for all or nearly all of their clock hours.  As a result, time spent preparing to get on the phone, such as turning on the computer, reading emails or daily instructions, and completing paperwork is not compensated. The FLSA requires that employers pay employees for all hours worked.